Support

Contact us

Email [email protected] and a person will read it. Include the request id if the app showed you one. It lets us find the exact request in our logs.

You can also use the contact form.

Account and data deletion

You can delete your hedg3 account at any time. Deletion is permanent and cannot be undone.

In the app: Settings → Manage or delete account → Delete account. You will be asked for your password to confirm.

On the web: sign in and go to Settings → Account.

If you signed in with a third-party provider and cannot complete the steps above, email [email protected] from the address on the account and we will delete it for you.

Deleting your account removes your profile, watchlists, holdings, alerts and alert subscriptions, notification history, saved plays, and any assistant conversation history. Any active subscription is cancelled. We retain a minimal, anonymized record of the deletion itself, plus any records we are required to keep for legal, accounting, or fraud-prevention purposes. Billing records held by our payment processor are retained as required by law.

Billing and subscriptions

Subscriptions are purchased and managed on hedg3.ai. There are no in-app purchases. To upgrade, change, or cancel a plan, sign in and go to Settings → Billing. Cancelling stops the next renewal; access continues to the end of the paid period.

Market data

Real-time market data comes from licensed exchange sources. US equity quotes are real-time on every plan. Real-time options need a paid plan and the options subscriber agreement, which you accept in the product; without it, options quotes are delayed and labelled as such. Some data (company fundamentals, public regulatory filings, and economic releases) is reported with a delay by its source; we label the delay rather than presenting it as live.

Legal

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